How to replace the product?
Please enter this link
https://2segypt.com/a/returns
How to replace the product?
1- Write the phone number or email from which you made the order
2- Write the order number
3- After your order appears, mark the items that you want to replace or retrieve
4- If you want to replace, choose Exchange
5- If you want to get your money back, choose Refund
6- In the case of replacement, make a new order, and it must be written in the notes in the shopping cart "Special instructions for the seller" that this order is an exchange, otherwise we will ship the order to you without receiving the product that you want to replace.
Before exchanging, make sure that the product is intact and can be exchanged
Exchange or return is permitted within 14 days of receipt
It is not allowed to exchange or retrieve underwear and the like
Exchange or return is permitted within 14 days of receipt
It is not allowed to exchange or retrieve underwear, towels, leggings, women's Bermudas, indoor heating kits and the like.
Products purchased through display cannot be exchanged or returned except in cases of manufacturing defects
Note: The company bears the shipping fees only if we send a wrong product. Otherwise, the customer bears the shipping fees when making the replacement or return
Paid orders cannot be refunded via Value (they can only be exchanged for the same value
